Quality Assurance Specialist - Mortgage Consultancy

Responsibilities:

• Client Support:Provide excellent customer service by responding to inquiries via phone, email, or in-person meetings. Assist clients with completing necessary documentation and forms for mortgage applications.
• Data Management:Maintain accurate and up-to-date records of client information, mortgage applications, and relevant documentation. Ensure confidentiality and security of sensitive information.
• Administrative Assistance:Support consultants and management team with administrative tasks such as scheduling appointments, organizing meetings, preparing reports, and handling correspondence.
• Document Preparation:Prepare and review mortgage-related documents, contracts, and agreements. Coordinate with clients and lenders to gather necessary paperwork and ensure completeness of documentation.
• Compliance and Regulations:Stay informed about industry regulations and compliance requirements related to mortgage processes. Ensure adherence to all legal and regulatory standards in all administrative activities.
• Database Management:Utilize CRM software to manage client databases, track interactions, and update client profiles as needed. Generate reports and analyze data to support decision-making processes.

Requirements:

• A bachelor's degree in business administration, finance, or a related field is preferred.
• Proven experience in administrative roles, preferably in the mortgage industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Attention to detail and accuracy in data entry and document preparation.
• Knowledge of mortgage processes, terminology, and regulations is a plus.
• Ability to work efficiently in a fast-paced environment and multitask effectively.

Benefits:

• Competitive salary
• Health insurance coverage
• Residence Visa
• Professional development opportunities
• Friendly and collaborative work environment